Delta Airlines refuses to give Charles M. a refund.
Charles M. had his camera stolen from his baggage by a Delta baggage checker. Charles himself tracked down his stolen camera on eBay and got the thieving baggage checker fired, arrested and prosecuted.
The man is a hero.
Delta Airlines, instead of rewarding Charles M. for uncovering an unscrupulous employee, refuses to give Charles a refund for his plane fare with the excuse:
We must respectfully deny your request for a full refund of your trip since travel did commence.
If this is how Delta treats its customers -- especially in the age of blogs and chat rooms -- the airline deserves to go bankrupt.
Update: posted 17 March 2007
Consumerist reports that after being trashed on the Internet and on the PeterGreenberg radio show, Delta Airlines is FINALLY reimbursing Charles M. for the cost of his camera.
Source: The Consumerist